Senior Operations Lead, Fraud (Fintech)

Location: Remote within the United States; travel 4–6 times per year for onsite meetings and strategy sessions in Richmond, Virginia, or other designated U.S. locations.

Annual full-time starting base salary: $55,000–$70,000, plus eligibility for annual incentive and equity programs.

Company

hirify.global is a U.S.-based fintech company providing credit cards with clearer terms and customer experiences for people working to improve their credit.

What you will do

• Lead a team of 13–15 Fraud Associates through one-to-one coaching, performance reviews, and career development.
• Use operational data and performance dashboards to improve team efficiency, accuracy, and turnaround times.
• Act as the escalation point for complex and high-risk fraud cases and difficult customer situations.
• Manage scheduling, time-off coverage, project assignments, and staffing during peak periods.
• Translate company strategy and policy updates into clear direction for the team.
• Help shape coaching, escalation, and process-improvement practices as the fraud operations function scales.

Requirements

• 3+ years of experience leading customer operations, risk, or fraud teams, including hiring, coaching, and developing direct reports.
• Working knowledge of fraud, risk operations, or credit card operations.
• Experience interpreting performance dashboards and operational data to guide coaching and performance management.
• Strong verbal and written communication skills, with a direct and empathetic communication style.
• Ability to make decisions on high-risk cases with incomplete information and escalate appropriately.
• Must be able to travel 4–6 times per year to onsite meetings in Richmond, Virginia, or other designated U.S. locations.

Nice to have

• Experience in fintech, banking, or another highly regulated customer operations environment.
• Experience guiding teams through rapid growth or process change.

Culture & Benefits

• Remote-first work environment.
• Paid time off, paid parental leave, and disability coverage.
• 401(k) match and flexible spending accounts for childcare and healthcare.
• Health, dental, vision, and life insurance options.
• Monthly wellness stipend and an inclusive culture focused on respect, empathy, collaboration, and accountability.
• hirify.global does not sponsor new applicant employment authorization.