Payment Operations Specialist, Technical Operations (Fintech)

Location: Remote — United States

Base pay: $63,570 USD annually

Company

hirify.global provides payment, checkout, tax, and commerce infrastructure for AI, SaaS, gaming, software, and digital product companies selling worldwide.

What you will do

• Support chargeback and PayPal dispute workflows, including case review, evidence gathering, representment preparation, and coordination with sellers and internal teams.
• Monitor chargebacks, win rates, fraud ratios, authorization rates, and decline patterns across processors, regions, payment methods, sellers, and merchant IDs.
• Investigate Tier I–II payment inquiries involving authorizations, declines, settlements, refunds, disputes, and processor behavior, escalating complex cases when needed.
• Normalize payment data and perform data-quality checks so processor response codes, categories, and reporting definitions remain comparable.
• Analyze processing costs, including interchange, scheme fees, acquirer markup, foreign exchange, and dispute fees; validate processor invoices and flag anomalies.
• Support daily and monthly reconciliation across platform records, processor reports, and bank statements, while contributing to payment reporting and standard operating procedures.

Requirements

• At least 1 year of experience in payment operations, chargebacks, risk operations, customer support operations, finance operations, ecommerce operations, or a related field.
• Basic understanding of card payments, payment processors, PayPal, refunds, disputes, or the chargeback lifecycle.
• Comfort working with spreadsheets, dashboards, and exported reports, with the ability to identify and investigate incorrect results.
• Strong attention to detail, organization, accountability, written communication, and documentation skills.
• Comfort with Excel or Google Sheets; exposure to SQL, Python, APIs, observability tools, or BI platforms is useful.
• Availability for a schedule that includes weekends, with two weekdays off, and ability to work remotely from the United States.

Nice to have

• Experience with SaaS, digital goods, ecommerce, fintech, marketplace, subscription, or merchant-of-record businesses.
• Hands-on experience with processor portals, settlement files, reconciliation, accounting-adjacent workflows, or payment analytics.
• Familiarity with Looker, Tableau, or Power BI.
• Experience using AI tools such as Claude or ChatGPT for documentation, data cleanup, research, or workflow improvement.

Culture & Benefits

• Employment with a privately owned company founded in 2005.
• Eligibility for a corporate bonus plan may apply.
• Employee benefits are provided in addition to base pay.
• AI tools may support recruitment administration, while hiring decisions remain with qualified human reviewers.