Senior Fraud Operations Manager (Fintech)

Location: Hybrid in Dublin, with office attendance 2–3 days per week; occasional travel to the London head office.

Salary: €76,500–€95,500 plus performance-based incentive awards.

Company

hirify.global is a digital bank offering personal and business accounts, cards, savings, investments, pensions, and related financial products.

What you will do

• Oversee outsourced fraud and disputes operations partners, including SLA and performance management.
• Monitor fraud and disputes metrics, analyze trends, and coordinate corrective actions with product teams.
• Build and oversee technology-led fraud monitoring and mitigation solutions using automated alerts.
• Prioritize and manage operational change initiatives and support committee reporting.
• Work with data science, data engineering, product, technology, second-line defence, and the MLRO on assurance and remediation activities.
• Support third-line audits and help remove operational roadblocks related to EU expansion.

Requirements

• Experience leading and managing fraud operations in payments or banking.
• Strong data analysis and analytics skills with a data-driven approach to decision-making.
• Experience managing third-party or outsourcing partners and delivering results through vendors.
• Knowledge of fraud, disputes, chargebacks, financial crime, and money-muling risks in fintech.
• Ability to coordinate cross-functional teams and partner with engineers and data scientists.
• Commitment to automated processes and efficient operational execution.

Culture & Benefits

• Flexible working hours within a hybrid Dublin working model.
• 34 days of annual leave including public holidays.
• €1,200 annual learning budget for books, courses, and conferences.
• Private healthcare, pension contributions, and wellbeing support.
• Financial education, mental health benefits, and health support initiatives.

Hiring process

• Introductory video call with a recruitment team member.
• Initial video call with the hiring manager.
• Role-specific, behavioural, and leadership-principles interviews over approximately 3–4 weeks.