Manager, Customer Success (Enterprise) (Cybersecurity)

Location: United States; remote

Company

hirify.global operates in the cybersecurity sector.

What you will do

• Recruit and lead the Americas Customer Success team serving enterprise customers.
• Build value-based plans, define KPIs, and establish objectives for the function.
• Develop a scalable engagement model and CSM playbook covering the customer journey from deployment through renewal.
• Optimize the Customer Success operational platform and internal processes.
• Partner with sales, onboarding, support, product operations, renewals, and engineering to improve handoffs and customer outcomes.
• Drive usage, adoption, upselling, customer value, profitability, and churn reduction through customer data analysis.

Requirements

• Cybersecurity experience is required.
• At least 5 years of experience managing a team.
• At least 7 years of experience as a Customer Success Manager, Account Manager, or in a related customer-facing role at a B2B technology company.
• Proven experience supporting enterprise customers and aligning customer success with business goals.
• Experience partnering with regional sales leadership and support, product, and engineering teams.
• Strong customer-facing, cross-functional, relationship-building, analytical, and problem-solving skills; willingness to travel 25%.

Culture & Benefits

• Remote workplace.
• Fast-paced, entrepreneurial environment with competing priorities and ambiguity.
• Opportunity to teach, develop, and grow customer success professionals.
• Cross-functional collaboration across sales, support, product, operations, engineering, and renewals.