Consultant / Manager - Nigeria (Payments)

Location: Lagos, Nigeria; hybrid schedule with at least 3 days in the office, as confirmed by the Hiring Manager.

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Manage the post-sale operational relationship for assigned clients using hirify.global Value Added Services.
• Coordinate client and hirify.global teams during product implementation to accelerate readiness, time to value, and adoption.
• Build Client Success Plans, track adoption and performance metrics, and lead periodic operational reviews.
• Drive initiatives that improve product adoption, self-service usage, and client performance.
• Coordinate specialist teams to resolve complex client issues and act as an escalation point during major incidents or crises.
• Develop client education and training materials, including webinars, covering hirify.global Rules, mandates, releases, and upcoming changes.

Requirements

• 5 or more years of relevant work experience with a Bachelor’s Degree, or at least 3 years with an advanced degree such as a Master’s, MBA, JD, or MD.
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience building trusted client relationships, creating success plans, and defining measurable action plans.
• Ability to communicate complex technical and business topics clearly to audiences at multiple organizational levels.
• Experience monitoring client health, prioritizing multiple tasks under deadlines, and collaborating with specialist teams.
• Knowledge of payment industry trends, threats, competitors, and regulatory environments.

Nice to have

• Certifications or qualifications in payments, client or customer success, project management, or a related field.
• Experience developing client education and training materials, including webinars.
• Demonstrated customer-centricity, proactive thinking, critical thinking, and creative problem-solving.

Culture & Benefits

• Hybrid work arrangement requiring at least 3 office days per week.
• Opportunity to work with emerging technologies, including Generative AI tools such as Microsoft Copilot and Claude Code.
• Work focused on payment products used by clients across a global network.
• Employment with an equal opportunity employer committed to fair consideration of qualified applicants.