Senior Technical Success Manager (Fintech)

Location: Hybrid work in New York City; employees are expected to work Tuesdays through Thursdays from the headquarters in Union Square, Manhattan. Mondays and Fridays are generally worked from home.

Base salary: $140,000–$165,000 per year, plus equity awards and benefits.

Company

hirify.global provides an AI-powered identity and fraud prevention platform for financial institutions and fintech companies, supporting onboarding, KYC, AML, risk management, and compliance through a single API.

What you will do

• Own long-term technical success strategies for strategic accounts from contract signature through onboarding and ongoing partnership.
• Guide system architecture, integrations, workflows, configurations, and platform evolution with a focus on scalability, safety, and platform integrity.
• Develop technical roadmaps aligned with customer goals and present them through Technical Account Reviews, QBRs, and executive-facing narratives.
• Lead technical client discussions, align success metrics and joint roadmaps, and translate requests into technical designs and execution plans.
• Identify technical risks early, drive mitigation plans, and maintain documentation covering architecture, integrations, decisions, and feature adoption.

Requirements

• 3+ years of experience in Technical Success Management, Technical Account Management, Solutions Engineering, Implementation, or a similar client-facing technical role.
• Experience independently managing enterprise or strategic accounts.
• Strong knowledge of REST APIs, system integrations, SQL, preferably PostgreSQL, backend languages, preferably Node.js, and web fundamentals including JavaScript, HTML, CSS, and React.
• Experience scoping complex solutions, guiding migrations, and driving platform adoption.
• Exceptional communication skills for executive presentations and collaboration with client engineers.
• Experience defining and scaling best practices across multiple accounts and mentoring junior colleagues.

Nice to have

• Background in financial services, fraud prevention, or compliance.

Culture & Benefits

• Values include bold decision-making, speed, collaboration, and inclusion.
• Hybrid work policy with catered lunches and employee-organized cultural events at the Manhattan office.
• Unlimited paid time off and flexible work arrangements.
• Medical, dental, and vision coverage with HSA and FSA options.
• 401(k) with a 100% match up to 4% of annual compensation, paid parental leave, home-office stipend, learning and development stipend, and well-being benefits.
• Employee stock options.

Hiring process

• Applications are submitted through the hirify.global careers application.
• Recruitment communications and interview requests come directly from the hirify.global recruiting team.