Key Account Manager (iGaming)

Формат работы

hybrid

Тип работы

fulltime

Английский

Страна

Germany

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Key Account Manager (iGaming): Managing and growing a high-value German customer portfolio with an accent on personalized service, retention, local events, and responsible gambling compliance. Focus on building strategic customer relationships, planning hospitality experiences, executing lifecycle campaigns, and translating customer insights into commercial and product improvements.

Location: Germany, preferably the broader Munich area; fully remote work with at least 2–3 in-person customer meetings or events per month, plus travel as needed.

Company

hirify.global is a GameTech company powering Betano and operating across 20 markets with more than 2,700 employees.

What you will do

Manage and grow a portfolio of high-value customers, building relationships that support loyalty, retention, and long-term value.
Act as the main contact for Key Accounts and provide proactive, personalized support across multiple channels.
Meet customers in person and support local and international sports, entertainment, hospitality, and sponsorship events.
Plan lifecycle-based campaigns, deliver personalized rewards, and monitor and report campaign results.
Maintain detailed customer profiles, analyze behavior and market trends, and identify opportunities for improved service.
Represent the customer voice internally and collaborate with Compliance, Ethics, Customer Support, Hospitality, and Sponsorship teams.

Requirements

Native-level German and excellent English communication skills.
Based in Germany, preferably in the Munich area, with availability for regular in-person meetings and events.
Experience in a customer-facing role, ideally account management or a similar function.
Strong interpersonal, organizational, planning, commercial, and analytical skills, including knowledge of ROI and key performance metrics.
Proficiency in Microsoft Office and CRM tools, with the ability to work independently in a fast-paced environment.
Willingness to travel and occasionally work outside standard business hours; passion for sports and knowledge of German cultural and entertainment trends.

Nice to have

Experience in iGaming.

Culture & Benefits

Remote options combined with a hybrid way of working.
Buddy support during onboarding.
Competitive pay and bonus scheme.
Developmental 360-degree feedback framework and continuous training.
Unlimited access to Udemy and modern equipment, including a 2.5K monitor and latest-generation computer hardware.

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