Product Manager of Retention (AI)

Location: Cranford, New Jersey, United States

Salary: $145,000–$165,000 annually plus annual bonus

Company

hirify.global is a self-funded, profitable, rapidly growing direct-to-consumer specialty food and wellness company selling nuts, dried fruit, chocolate, and related products through multiple channels.

What you will do

• Own the retention product roadmap across onboarding, replenishment, reorder, loyalty, win-back, Auto-Delivery subscriptions, and post-purchase experiences.
• Own blended 12-month LTV and connect initiatives to retention, repeat rate, and customer lifetime value.
• Analyze quantitative and qualitative data to identify churn drivers, including seasonal melt and holiday freshness issues.
• Partner with Engineering and Data on identity resolution, event schemas, messaging deliverability, and lifecycle infrastructure.
• Design experiments, evaluate results, and improve segmentation and proactive customer experience workflows.

Requirements

• 5+ years of product management experience with measurable impact on retention, repeat rate, or lifetime value.
• Experience in eCommerce, direct-to-consumer, subscription, lifecycle, retention, or growth products.
• Knowledge of cohort analysis, LTV modeling, experimentation, A/B testing, ESPs, CDPs, subscription platforms, and analytics tools such as Mixpanel or Amplitude.
• Ability to translate customer research and data into sequenced product roadmaps and experiments.
• Comfort using AI for personalization, churn prediction, and lifecycle improvement.
• Bachelor's degree in a related field.

Culture & Benefits

• Collaborative, entrepreneurial, hypothesis-driven working environment.
• Cross-functional partnership across Growth, Customer Experience, Merchandising, Data, Engineering, and Design.
• 401(k) match and annual bonus.
• Paid maternity, adoption, and paternity leave.
• hirify.global snacks and a 40% employee discount.