3rd Line Technical Professional (Networking)

Location: Onsite at Lloyds Banking Group data centres in the UK; Corby / Peterborough

Salary: Competitive + benefits

Company

BT Business provides secure connectivity and collaboration platforms for business customers across the UK.

What you will do

• Provide onsite third-line technical support for and protection of a large enterprise network.
• Analyse customer requirements and resolve complex networking and security issues efficiently.
• Design, implement, diagnose, and support new and existing technology infrastructure.
• Work with customer stakeholders, BT technical teams, vendors, and external suppliers.
• Mentor first- and second-line technical teams and other third-line colleagues.

Requirements

• Onsite work at Lloyds Banking Group data centres in the UK is required.
• Very strong customer communication and relationship-management skills, including mandatory customer-facing experience.
• 5–10 years of networking experience on large enterprise networks with 100 or more nodes.
• Experience with data-centre and enterprise networking across WAN, LAN, security, cloud, wireless, automation, voice, and NetOps.
• Expertise in complex technical infrastructure, products, and services, with strong troubleshooting and solution-design capabilities.
• Ability to lead collaborative working practices and continuous improvement.

Nice to have

• CCNP certification.
• Experience troubleshooting large enterprise networks using equipment from multiple vendors.

Culture & Benefits

• Work within a customer-focused, collaborative technical service environment.
• Support business customers ranging from large organisations and government departments to start-ups and sole traders.
• Opportunity to contribute to secure connectivity, digital inclusion, and digital-skills initiatives.
• Competitive salary and benefits.