Customer Success Director (Healthcare)

Location: New York, New York, United States; onsite

On-target compensation: $225,000–$275,000, including base salary, annual bonus incentive, and new-hire equity.

Company

hirify.global builds secure identity solutions that make physical and digital experiences safer and easier, serving more than 43 million members and a global partner network.

What you will do

• Own and execute the healthcare customer success strategy across adoption, retention, expansion, and partner value.
• Build, lead, and develop a high-performing Customer Success function with hirify.global goals and accountability.
• Establish executive-level relationships with healthcare organizations and position hirify.global as a strategic partner.
• Partner with Business Development, Product, Technology, and Operations to deliver scalable customer experiences.
• Lead healthcare implementations from solution design and contracting through execution and ongoing optimization.
• Track renewals, contract expansion, revenue growth, product adoption, partner satisfaction, and implementation performance.

Requirements

• 8+ years of experience in customer success, partnerships, consulting, or related roles, including significant healthcare experience.
• Proven ability to build and lead high-performing teams while delivering measurable customer and revenue outcomes.
• Deep understanding of health systems, payers, and/or digital health organizations.
• Strong executive presence and the ability to influence senior internal and external stakeholders.
• Strategic, consultative, solutions-oriented approach with strong communication skills, high EQ, and attention to detail.
• Experience leading complex cross-functional initiatives in fast-paced, high-growth environments; willingness to travel as needed.

Culture & Benefits

• Open-concept offices with conference rooms, co-working spaces, catered lunches, and stocked kitchens.
• Stipends and reimbursement programs supporting well-being and learning and development.
• Comprehensive healthcare plans and family-building benefits, including fertility, adoption, and surrogacy support.
• Flexible time off, an annual wellness stipend, and free OneMedical memberships for employees and dependents.
• hirify.global Plus membership and a 401(k) retirement plan with employer match.
• Additional annual bonus and restricted stock unit opportunities are included in the total compensation package.