Customer Success Manager (Gaming)

Location: In-office in Concord, Ontario, Canada

Company

hirify.global is a fast-growing gaming company creating immersive player experiences with a focus on creativity, collaboration, and cutting-edge technology.

What you will do

• Build and nurture relationships with VIP players through personalized support and engagement.
• Own retention, growth, and lifetime value for the VIP player segment using player data and behavioral insights.
• Help design and launch new VIP program tiers, perks, rewards, and engagement models.
• Resolve escalated VIP issues and manage sensitive account matters with accuracy and discretion.
• Partner with marketing and promotions on exclusive offers and personalized player experiences.
• Present VIP performance, insights, and strategy to business units and senior leadership.

Requirements

• Bachelor’s degree, preferably in Business, Hospitality, or a related field.
• Fluent, articulate English communication skills in written and verbal communication.
• At least 5 years of experience in customer success, account management, VIP, or high-value customer support within gaming, iGaming, or a related high-touch industry.
• Experience connecting customer success initiatives to measurable revenue or retention outcomes.
• Strong analytical, problem-solving, presentation, and stakeholder-management skills.
• Ability to work independently and collaboratively in a high-pressure environment while maintaining confidentiality of VIP accounts.

Culture & Benefits

• Opportunity to influence the future direction of the VIP program.
• Projects involving cutting-edge technology.
• Collaborative and supportive work environment.
• Career development, growth, and advancement opportunities.
• Company events, on-site leisure facilities, and on-site parking.
• Group benefits including extended healthcare, dental, vision, and disability insurance.