MyMiki Experience Manager (iGaming)

Location: Based in Ontario, Canada; 100% remote currently, with possible hybrid work later. Late-morning start and availability to support customers during peak needs are expected.

Salary: $85,000–$110,000 annually, depending on experience.

Company

hirify.global operates the Miki Ontario customer experience and VIP program.

What you will do

• Own day-to-day relationships for an assigned portfolio of VIP players.
• Use segmentation lists and player insights to conduct proactive outreach based on deposits, sessions, wagers, and tenure.
• Curate personalized bonuses, missions, and live-experience nominations.
• Handle payment escalations, tier questions, customer check-ins, and important player moments.
• Log interactions in Salesforce and coordinate clear handoffs across promotions, shifts, and Customer Support.
• Identify customer-experience improvements and flag responsible-gambling concerns to the relevant team.

Requirements

• Experience in VIP account management, high-touch customer relationships, or iGaming operations.
• Ability to own outcomes for a player portfolio and exercise judgment without relying on scripts.
• Comfort building processes and standards from scratch.
• Familiarity with Ontario’s regulatory environment, including AGCO requirements and Responsible Gambling standards.
• Based in Ontario and available for a late-morning start and customer support coverage when needed.
• Experience with or ability to work with Smartico, Salesforce, Slack, Confluence, Google Suite, Internal Back Office, and Power BI.

Culture & Benefits

• 100% remote work at present, with the possibility of hybrid work in the future.
• 20 vacation days plus statutory holidays.
• Annual bonus tied to quarterly KPIs.
• Success measured through VIP retention, response time, and Smartico Mission engagement.
• Opportunity to establish the first VIP program playbook for Miki Ontario.