Quality Specialist (Motors and Generators)

Location: Shanghai, Shanghai, China; onsite

Company

hirify.global develops industrial solutions that help industries operate more efficiently and sustainably.

What you will do

• Handle customer complaints, maintain complaint records in the CCRP system, and provide timely responses and progress updates.
• Lead 8D and root cause analysis processes, coordinate production, engineering, procurement, and other functions, and formulate corrective actions.
• Define field service quality standards, train service personnel, support field engineers, and participate in major fault resolution when required.
• Provide technical guidance on product use, installation, commissioning, maintenance, and remote fault diagnosis.
• Organize customer training and maintain FAQ manuals, operation guides, and troubleshooting materials.
• Prepare weekly and monthly quality reports, track complaint KPIs, and collaborate with sales, quality, production, engineering, and AME teams.

Requirements

• 5+ years of experience in quality, warranty, or service management within motor or generator manufacturing.
• Bachelor’s degree or higher in electrical or mechanical engineering.
• Fluent English, both oral and written, is required.
• Experience with Microsoft Office and AI tools; SAP experience is preferred.
• Ability to independently manage customer issues, conduct logical analysis, communicate effectively, and work under pressure at client sites.
• Project management skills and basic financial knowledge are preferred.

Culture & Benefits

• Work across quality, production, engineering, sales, and service functions.
• Opportunity to contribute to continuous improvement and sustainable operational performance.
• Role includes customer-facing field service and technical empowerment activities.