Support Specialist, DoorDash for Business: Live Operations

Location: Los Angeles, San Diego, Denver, Tempe, Austin, Chicago, Philadelphia, Boston, Washington, Atlanta, or Miami, United States

Salary: $21.20–$31.20 per hour

Company

hirify.global for Business provides meal solutions to corporate customers through the hirify.global platform, with a focus on white-glove service.

What you will do

• Monitor and triage customer support issues, assessing urgency and prioritizing cases.
• Use internal and external tools to complete standard operating procedures.
• Contact customers, merchants, and Dashers by phone, text, or chat to resolve moderately complex issues.
• Anticipate customer needs and proactively resolve blockers with minimal disruption.
• Create process documentation, track adherence, identify gaps, and support quality initiatives.
• Support new operational processes, experiments, and pilots while collaborating cross-functionally.

Requirements

• 2+ years of experience in customer support, operations, or account management.
• Ability to prioritize varied tasks and adapt to changing priorities and environments.
• Strong critical-thinking skills for resolving situations where established procedures are insufficient.
• High attention to detail, accuracy, thoroughness, and quality standards.
• Comfort working with ambiguity and diverse operational challenges.
• Ability to work from one of the listed United States locations.

Culture & Benefits

• Regular employees receive medical, dental, and vision benefits.
• 401(k) plan with employer matching, disability insurance, and basic life insurance are provided.
• Benefits include paid parental leave, paid time off, paid sick leave, 11 paid holidays, wellness benefits, commuter benefits matching, and family-forming assistance.
• Mental health support and other well-being programs are available.
• Hourly employees accrue vacation and paid sick time based on hours worked.