Solutions Engineer (Automotive)

Location: Chicago, IL, United States. Onsite role with shifts in Central Time: Monday, Tuesday, Thursday, and Friday from 10:00 a.m. to 6:00 p.m., plus Saturday from 2:00 p.m. to 10:00 p.m. Applicants must be authorized to work in the United States; employment visa sponsorship is not available.

Salary: $41,500–$49,800 per year.

Company

Automotive technology company providing marketplaces, digital retail, trade and appraisal, wholesale auction, and media solutions for automotive businesses.

What you will do

• Provide first-level technical and service support through phone, email, chat, and web forums.
• Diagnose and resolve customer issues involving automotive website products, inventory, lead capture, and third-party tools.
• Escalate complex cases, coordinate communication across departments, and manage client expectations.
• Educate clients on product features, website updates, package levels, and available services.
• Document customer interactions, maintain case and service-level metrics, and support data quality.
• Identify product and process improvement opportunities while meeting support, compliance, and certification requirements.

Requirements

• High school diploma or equivalent experience.
• At least one year of customer service or call center experience.
• Ability to manage high-volume inquiries and communicate clearly in writing and verbally.
• Ability to troubleshoot problems, identify causes, take action, follow up, and de-escalate tense situations.
• Familiarity with web platforms, internet browsers, phone systems, email functionality, and WordPress.
• Must be authorized to work in the United States; visa sponsorship is not available.

Nice to have

• Experience with Salesforce, WordPress, or Slack.
• Support or service experience in automotive, SaaS, or MarTech.

Culture & Benefits

• Collaborative environment centered on openness, ownership, integrity, and constructive challenge.
• Medical, dental, and vision healthcare plans.
• Home office setup stipend, generous PTO, paid holidays, floating holiday, volunteer day, and recharge day.
• Work in a high-volume, continuously evolving automotive technology environment.