Solutions Analyst – Infios Support

Location: Remote; Monday through Friday, 8:00 AM to 5:00 PM with a one-hour break, with flexibility based on coverage.

Salary: $65,000–$70,000 per year, plus eligibility for annual performance incentives.

Company

hirify.global provides supply chain technology, logistics services, data-centric network solutions, and an integrated freight technology platform across North America and Mexico.

What you will do

• Own customer support cases from initial investigation through resolution while maintaining timely communication and meeting SLAs.
• Investigate and resolve Infios TMS application, configuration, data, and integration issues.
• Analyze application behavior, system data, logs, and integration messages to identify root causes.
• Reproduce issues and distinguish between application defects, configuration problems, integration failures, data issues, and user or process-related causes.
• Escalate complex cases with complete troubleshooting documentation and collaborate with customers and internal teams to validate solutions.
• Create technical documentation and Knowledge Base content, mentor analysts, and recommend improvements that increase support efficiency.

Requirements

• Hands-on experience with Infios TMS in a support, implementation, administration, super-user, or operational capacity.
• Experience troubleshooting integrations and data exchanges between enterprise applications.
• Working knowledge of APIs, REST/SOAP web services, XML, JSON, EDI, or SFTP.
• Experience reviewing application logs, integration messages, or other technical diagnostic information.
• Experience with SQL or relational databases and basic data analysis or validation.
• Experience supporting SaaS or cloud-based enterprise applications in a structured Tier 2/Tier 3 or application support environment.

Culture & Benefits

• Access to learning and development resources, internal mobility, employee resource groups, and referral bonuses.
• Paid time off, floating holidays, volunteer time off, rollover, and paid parental leave.
• Medical, dental, vision, 401(k) with company match, flexible spending accounts, dependent care plans, and health savings account contributions.
• Short-term and long-term disability coverage, subsidized life insurance, pet insurance, accident care, and access to legal advice.
• Annual fundraising and volunteer events supporting local communities.