NPMC Operational Technician II

Location: Hybrid role in Fredericksburg, Virginia, with regular onsite presence required at the National Print Mail Center. Participation in a 24x6 production environment and 24/7 on-call rotation is expected.

Company

hirify.global is a large U.S. auto insurer and a member of the Berkshire Hathaway family of companies.

What you will do

• Provide advanced technical support for printers, inserters, workflow software, vendor-managed applications, and other NPMC production systems.
• Troubleshoot hardware, software, network, and production workflow issues and act as an escalation resource for critical incidents.
• Coordinate installations, upgrades, maintenance, outage management, and business continuity activities with technology teams, Facilities, and vendors.
• Analyze operational data, equipment performance, delays, KPIs, costs, and production trends to recommend improvements.
• Support automation, document transformation, output generation, and operational reporting using Power Automate, SharePoint, Power BI, SQL, and vendor-managed solutions.
• Manage vendor relationships, procedures, audits, access administration, training, and knowledge transfer.

Requirements

• Experience supporting production technologies, workflow systems, or enterprise operational environments.
• Strong analytical, troubleshooting, communication, organizational, and project coordination skills.
• Experience working with vendors, business stakeholders, and cross-functional teams.
• Advanced proficiency with Microsoft Office Suite.
• Ability to balance multiple priorities in a fast-paced operational environment.
• Ability to work in a hybrid arrangement with regular onsite engagement and participate in on-call support for business-critical incidents.

Nice to have

• Experience with Power BI, Power Automate, SharePoint, and SQL.
• Experience in print, mail, document management, workflow, or production operations.
• Knowledge of operational reporting, financial analysis, forecasting, and budgeting.
• Experience managing vendor relationships, contracts, procurement, automation, or process improvement initiatives.

Culture & Benefits

• Personalized development programs, mentorship, and certification assistance.
• Inclusive and collaborative work culture.
• Competitive pay, benefits, and workplace flexibility.
• Opportunity to work across operations, technology, finance, vendor management, analytics, and business support services.