Customer Success Engineer (Cybersecurity)

Company

Kaspersky develops cybersecurity products and provides enterprise technical support and professional services.

What you will do

• Process, prioritize, resolve, and escalate customer requests and incidents for Kaspersky products.
• Diagnose product and system issues, recommend configurations, and develop workarounds when permanent fixes are unavailable.
• Coordinate with technical specialists, service managers, expert lines, Customer Success Account Managers, and customer stakeholders.
• Support enterprise customers with implementation, upgrades, migration, configuration, usage, and maintenance of Kaspersky solutions.
• Deliver professional services including training, health checks, project management, knowledge transfer, and documentation.
• Identify recurring issues and risks, contribute to the internal knowledge base, and improve support quality and processes.

Requirements

• Degree or professional education in Information Technology, Information Systems, or Computer Science, and/or relevant industry certifications.
• At least 3 years of experience in L1/L2 customer support, professional services, or technical account management.
• Experience with IT service delivery, IT project delivery, and IT security or infrastructure maintenance.
• Technical expertise in Linux, Microsoft Server 2019+ and Windows 10+, enterprise networking, TCP/IP, DNS, firewalls, Active Directory, VMware ESXi, and Hyper-V.
• Ability to analyze logs, traces, and dump files using tools such as Wireshark, Windows Logs, and Windows Performance tools.
• Professional written, verbal, and phone communication skills, plus analytical troubleshooting, prioritization, negotiation, decision-making, and customer ownership skills.

Nice to have

• CompTIA Network+, Security+, or Server+ certifications.
• MCP for Windows Server 2008+ and Windows 7+, RHCSA, or ITIL Foundation certification.
• Microsoft certification.

Culture & Benefits

• Flexible and on-duty working hours are required.
• Travel readiness is required for customer-facing activities.
• Continuous technical development and preparation for Kaspersky certifications.
• Professional interaction with enterprise customers and regional or global service teams.

Hiring process

• HR interview.
• Meeting with the hiring team.
• Interview with the Regional APAC team.
• Offer stage and reference check.