IT Customer Service Technician

Location: 100% onsite at Redstone Arsenal, Alabama; 0–10% travel possible, with occasional off-hours support for releases and outages

Company

hirify.global provides adaptive technology solutions supporting national security and critical civilian missions.

What you will do

• Provide end-user technical support, respond to service desk tickets, resolve issues, and escalate problems when needed.
• Diagnose and troubleshoot computer hardware, software, desktops, laptops, printers, scanners, mobile devices, and specialized equipment.
• Guide users through problem-solving steps and provide technical assistance with installations, operations, and troubleshooting.
• Receive, log, route, resolve, and report trouble calls while following up with customers.
• Operate and support video teleconferencing and meeting equipment.
• Support overall IT operations and mission objectives, including occasional off-hours work.

Requirements

• Active Secret clearance required before starting.
• High school diploma or GED.
• At least two years of experience in IT or technical customer service.
• Ability to obtain Security+ certification within six months of starting.
• Strong customer service, communication, time-management, and troubleshooting skills.
• Ability to work onsite, remain stationary for extended periods, and communicate effectively in person, by phone, and in writing.

Nice to have

• IAT Level I certification, including A+ce or Network+ce; Security+ce preferred.
• Experience with Active Directory, Windows 11, BeyondTrust, Microsoft Office, SCCM, VPN, RDP, and VTC.
• Experience troubleshooting laptops, printers, and mobile phones.
• DoD or government IT experience.

Culture & Benefits

• Culture centered on happiness, helpfulness, honesty, humility, eagerness, and a strong work ethic.
• Collaborative environment supporting diverse and dynamic teams.
• Work performed in a general office environment with standard office equipment.
• Role supports national security and critical civilian missions.