Accessibility Manager, Digital Marketing

Location: Dublin, Ireland; hybrid work with at least three days per week in the local office or onsite with clients

Company

Marsh is a global risk, reinsurance, capital, people and investments, and management consulting organization serving clients in 130 countries.

What you will do

• Own the end-to-end digital accessibility remediation programme across design, code, content, websites, templates, emails, documents, PDFs, and audiovisual content.
• Manage accessibility intake, triage, prioritization, defect management, delivery coordination, and reporting.
• Establish shift-left governance through approval processes, playbooks, reusable patterns, acceptance criteria, quality gates, training, and audits.
• Partner with UX/UI, technology, QA, content, marketing, legal, compliance, and procurement teams to embed accessibility throughout the digital content lifecycle.
• Introduce approved AI use cases for accessibility operations, including human review, quality controls, escalation paths, and output validation.
• Manage third-party accessibility suppliers and provide coaching and guidance across design, engineering, QA, marketing, and content teams.

Requirements

• 8+ years of experience in digital marketing, compliance, risk, governance, accessibility, or related fields, including people or programme leadership.
• Bachelor’s degree in marketing, communications, digital media, information design, or a related discipline.
• Strong expertise in digital accessibility and governance, with the ability to advise senior and executive audiences.
• Working knowledge of accessibility standards including WCAG, ADA, AODA, and/or the European Accessibility Act.
• Experience with accessibility testing tools and assistive technologies such as axe, WAVE, screen readers, keyboard-only testing, and browser-based validation tools.
• Experience governing AI-enabled business workflows, including risk assessment, validation, accuracy controls, and human oversight.

Nice to have

• Experience in a matrixed, multi-region organization.
• Experience managing multiple governance, compliance, or remediation workstreams simultaneously.
• Experience producing concise, evidence-based reporting for legal and executive audiences.

Culture & Benefits

• Hybrid work combining remote flexibility with regular office collaboration and onsite client work.
• Professional development opportunities and supportive leadership.
• Inclusive culture focused on collaboration and creating solutions for colleagues, clients, and communities.
• Broad career opportunities enabled by the organization’s global scale.