Renewal Specialist

Location: Morrisville, North Carolina, United States; hybrid working environment with in-office and/or in-person expectations

Compensation: USD 92,650–119,900 target salary range based on On Target Earnings, including base salary and potential commission

Company

hirify.global provides intelligent data infrastructure, unified storage, integrated data services, and cloud solutions for enterprise customers.

What you will do

• Manage the existing customer install base, focusing on retention, renewals, technology refreshes, and add-on sales.
• Negotiate renewal contracts, present proposals, communicate upcoming expirations, and maximize contract value.
• Identify customer needs, promote services, product adoption, and high usage, and support multi-year customer engagement.
• Monitor customer health metrics, identify renewal risks, and coordinate mitigation strategies with Customer Success and partner teams.
• Maintain renewal forecasts and opportunity pipelines while providing accurate stage updates to management.
• Lead the quote-to-close process and resolve complex renewal issues with Field Sales, Services, Quoting, and Excellence teams.

Requirements

• Ability to understand and communicate technical solutions and selling concepts.
• Strong customer service, communication, organizational, problem-solving, and collaboration skills.
• Ability to use data and insights to drive win/win outcomes and manage complexity and ambiguity.
• Intermediate Excel skills for managing and structuring data.
• Experience with Salesforce, Power BI, Tableau, PowerPoint, Microsoft Teams, and Zoom.
• Ability to collaborate across time zones and cultures and learn new technologies.

Culture & Benefits

• Hybrid work designed to support connection, collaboration, and culture.
• Health insurance, life insurance, retirement or pension plans, paid time off, and leave options may be available depending on region.
• Employee stock purchase plan and/or restricted stock units may be included in the compensation package.
• Equal employment opportunity and a culture that rewards initiative, impact, ownership, and problem-solving.