Senior Retention Specialist (Payments)

Location: Hybrid in Warsaw, Poland

Company

hirify.global is a global payments technology company supporting business growth and payment processing across five continents.

What you will do

• Define and maintain retention levers such as Save Desk, contract renewal optimization, win-back campaigns, loyalty enhancements, and mid-term value add-ons.
• Validate and tailor retention initiatives for different regions and govern their implementation across markets.
• Track renewal, churn, retention, net revenue retention, campaign lift, and other performance indicators.
• Prepare dashboards, management reports, steering committee materials, risk logs, and recommendations.
• Collaborate with Sales, Customer Success, Marketing, Finance, product, and regional stakeholders.
• Improve data integrity, analytics pipelines, dashboards, CRM, customer success, and business intelligence tools.

Requirements

• At least four years of professional experience in customer marketing, sales, or customer service within an international organization.
• Bachelor’s or master’s degree in business studies or a comparable qualification.
• Strong data analysis, reporting, action planning, presentation, and project leadership skills.
• Proficiency with CRM or customer success platforms, especially Salesforce.
• Ability to work in a matrix environment, influence without formal authority, and align multiple regions.
• Fluent English and availability for the hybrid Warsaw, Poland work arrangement.

Nice to have

• Experience with SQL, Excel, Power BI, or Tableau.

Culture & Benefits

• Private medical and life insurance.
• MyBenefit Platform access.
• Holiday, public transportation, and meal allowances.
• Annual bonus.
• Training opportunities and collaboration with an international team.