CX Business Analyst (Customer Experience)

Location: Kyiv, Ukraine — hybrid work in the UA office

Company

hirify.global develops 3D scanners and software solutions for dental and hearing professionals, serving customers in more than 130 countries.

What you will do

• Own and lead the Net Promoter Score (NPS) program, including survey design, deployment, analysis, reporting, and customer follow-up.
• Analyze quantitative and qualitative customer feedback to identify root causes of dissatisfaction and opportunities for improvement.
• Translate complex data into actionable insights, strategic recommendations, and requirements for stakeholders.
• Build and maintain dashboards and reporting frameworks that make customer insights accessible across the business.
• Collaborate with Product, Support, Sales, and Marketing teams to ensure customer feedback drives prioritized action.
• Train and educate employees on the NPS lifecycle and the importance of customer satisfaction and loyalty.

Requirements

• Strong analytical skills with the ability to work with quantitative and qualitative data.
• Ability to translate complex customer feedback into clear business insights and recommendations.
• Customer-centric mindset and ability to communicate customer perspectives effectively.
• Strong communication skills across operational teams and C-level stakeholders.
• Structured, proactive approach to managing multiple workstreams and priorities.

Culture & Benefits

• Meaningful work contributing to the future of dentistry.
• Professional, friendly, and supportive working environment with continuous growth and development.
• Healthy work-life balance.
• 24 working days of annual vacation, medical insurance, paid sick leave, child sick leave, and maternity and paternity leave.
• Comfortable office at UNIT.City with breakfasts, lunches, and free employee parking.
• Occasional business trips to Western Europe.