ServiceNow Architect

Location: Remote in Canada

Company

hirify.global, formerly FX Innovation and a Bell Canada company since 2023, delivers technology consulting and transformation solutions across the ServiceNow ecosystem.

What you will do

• Lead the design of complex, scalable ServiceNow architectures and define functional and technical roadmaps.
• Translate client business objectives and challenges into robust ServiceNow solutions aligned with platform best practices.
• Advise clients and project teams on architecture and technology decisions throughout the project lifecycle.
• Establish technical governance and act as a reference for developers, administrators, and consultants.
• Design enterprise integrations and ensure consistency across ServiceNow products and modules.
• Support digital transformation, process optimization, and the continuous evolution of the ServiceNow platform.

Requirements

• Minimum of 8 years of experience within the ServiceNow ecosystem.
• Significant experience in ServiceNow solution architecture and enterprise architecture concepts.
• Deep expertise in one or more ServiceNow product areas, with knowledge of governance and integrations.
• Hands-on experience with Flow Designer, Integration Hub, Service Portal or UI Builder, Performance Analytics, Workspace Experience, CMDB, and CSDM.
• Strong communication and stakeholder management skills, with the ability to influence at all organizational levels.
• Ability to work remotely from Canada.

Nice to have

• Expertise in Field Service Management, Customer Service Management, Financial Services Operations, or Strategic Portfolio Management.
• Experience across multiple ServiceNow modules.
• ServiceNow certifications such as CSA, CAD, CIS, CTA, or CMA.
• Consulting experience or experience with complex enterprise transformation programs.

Culture & Benefits

• Choice to work from home or remotely.
• Collaborative culture focused on shared goals, determination, and respect.
• Continuous development initiatives and access to training.
• Competitive salary and comprehensive group insurance benefits.
• Health, wellness, RRSP, and telemedicine benefits.
• Inclusive, equitable, and accessible workplace with accommodations available during the selection process.