Solutions Architect (CIAM)

Location: Melbourne, VIC; candidates may be based in Sydney or Melbourne. Flexible hybrid arrangement with three days in the office and two days remote or from home.

Company

hirify.global provides telecommunications and digital services to millions of Australians.

What you will do

• Lead solution architecture and transition delivery for the next-generation CIAM platform at telecommunications scale.
• Design end-to-end customer identity architecture covering registration, authentication, consent management, and identity lifecycle across mobile, broadband, and enterprise services.
• Set authentication standards covering biometrics, passkeys, WebAuthn, FIDO2, MFA, and social login while balancing security and customer experience.
• Architect SIM-swap fraud prevention, account-takeover defenses, credential-stuffing protections, and bot management.
• Design privacy-by-design frameworks aligned with Privacy Act and Consumer Data Right obligations.
• Collaborate with Digital, Marketing, Fraud, and IT, and assess emerging capabilities such as decentralized identity, continuous authentication, and AI-driven fraud detection.

Requirements

• Significant information security experience focused on customer identity, CIAM, or consumer authentication platforms at enterprise scale.
• Experience designing and architecting CIAM platforms or consumer authentication systems in complex, high-scale environments.
• Hands-on experience with enterprise CIAM platforms such as Ping Identity, Auth0, ForgeRock, Okta CIAM, or Azure AD B2C.
• Strong working knowledge of OAuth 2.0, OIDC, API security, and mobile application authentication.
• Understanding of telecommunications fraud-prevention architecture, including SIM-swap detection, account-takeover prevention, credential stuffing, and bot management.
• Experience leading platform transitions and delivery programs from architecture through implementation.
• Relevant tertiary qualification or equivalent practical experience in Computer Science, Information Security, or a related field.

Culture & Benefits

• Competitive remuneration, employee discounts, $80 monthly credit, and 25% off hirify.global products.
• Flexible hybrid working, collaborative office facilities, on-site childcare, gym, GP, cafes, and other services.
• Competitive leave policies, including additional Connected days and up to 16 weeks of paid carer-neutral parental leave.
• Professional development through hirify.global U micro-credentials developed with La Trobe and Macquarie Universities.
• Employee-led diversity networks, inclusion initiatives, and 24/7 counseling and wellbeing support.
• Free hirify.global bus service from Macquarie University Metro Station.