Product Support Specialist (APIs/Integrations)

Location: Remote for candidates based in the U.S. or Canada Eastern or Central Time only; no required commute, with optional coworking offices in San Francisco, New York, and London.

Salary: $95,000–$135,000 annual base salary for US-based candidates, plus equity.

Company

Linear builds a product development system for teams and agents, used by more than 50,000 companies.

What you will do

• Support customers through onboarding, account setup, debugging, feature discovery, and integration discovery.
• Investigate and resolve inbound issues received through email, Slack, Twitter, Reddit, and other channels.
• Partner with engineering to document and reproduce bugs.
• Surface customer feedback trends and insights to inform product decisions.
• Lead selected projects that improve the support experience, internal knowledge sharing, and product operations.

Requirements

• Passion for technology, quality, and Linear’s mission.
• Excellent communication and customer service skills, with experience supporting technical or engineering users and adapting communication for non-technical users.
• Experience troubleshooting technical issues, including APIs and integration setups.
• Ability to reproduce bugs across different browsers, Windows, Mac, mobile environments, Linear, and its integrations.
• Must be based in the U.S. or Canada Eastern or Central Time.
• This is not a product engineering role.

Nice to have

• Familiarity with SQL, JavaScript, APIs, and GitHub.
• Curiosity and willingness to learn these areas if direct experience is absent.

Culture & Benefits

• Remote-first work with deep-focus and asynchronous collaboration.
• Optional coworking, team events, off-sites, and occasional travel.
• Competitive salary, meaningful equity, and employee-friendly equity terms.
• Daily meal and coffee stipend, paid coworking space or desk, and health coverage based on country requirements.
• Five weeks of paid vacation, local statutory holidays, four months of paid parental leave, and a paid month off after four years and every two years thereafter.