Remote Operations Coordinator (AI)

Location: Remote from anywhere in LATAM or the Philippines. Work Wednesday–Sunday, 9:00 AM–6:00 PM PST; partner operations include an 11:00 AM–6:00 PM PST window.

Salary: Competitive salary based on experience and skills.

Company

hirify.global connects top candidates with startups in the US and EU, including a client that provides direct-to-consumer and B2B laboratory testing.

What you will do

• Respond to B2C laboratory-testing inquiries in Intercom and Slack, resolving testing, scheduling, and results-related issues.
• Own Saturday and Sunday support coverage, escalating edge cases with complete context and handling patient information according to HIPAA requirements.
• Document customer and partner workflows as SOPs in Notion and build processes for concurrent client implementations.
• Build and refine Intercom Fin workflows and AI-powered automations across Intercom, Slack, and Notion.
• Coordinate daily lab-partner logistics, track implementation tasks, and maintain clear communication records.

Requirements

• At least 2 years of experience in customer support operations, customer operations, or operations coordination, including at least 1 year at a startup or scale-up.
• Direct customer-facing support experience with B2C or B2B inquiries through chat, email, or ticketing channels.
• Hands-on Intercom experience with the inbox, help center, macros, or workflows.
• Experience building at least one automated support or operations workflow using Intercom Fin, Zendesk AI, Zapier, Make, or an equivalent tool, with a measurable result.
• Experience creating SOPs, process documentation, or knowledge-base articles from scratch in Notion or an equivalent wiki, with daily Slack use.
• Availability from 9:00 AM to 6:00 PM PST, Wednesday through Sunday, including full Saturday and Sunday shifts.
• C1+ English under CEFR is required for direct communication with US customers and lab partners.

Nice to have

• Intercom Fin AI Agent configuration, including agentic procedures or multi-step workflows.
• Healthcare, laboratory testing, telehealth, or digital health operations experience.
• Working knowledge of HIPAA-compliant patient-data handling.
• Experience supporting B2C customers and B2B partners in the same role, including partner logistics or implementation coordination.

Culture & Benefits

• Fully remote work from anywhere in LATAM or the Philippines.
• Generous PTO according to company policy.
• HMO coverage after 3 months for full-time employees based in the Philippines.
• Recognition for maintaining 100% CRM hygiene and on-time reporting.
• Direct mentorship, professional-development resources, and global networking opportunities.

Hiring process

• Application, screening, skills assessment, topgrading interview, and client interview.
• Successful candidates proceed to a job offer and client onboarding.