Operations Analyst

Location: Brazil; 100% remote. Current legal authorization to work in Brazil is required, and visa or work permit sponsorship is not available.

Company

AI-first cloud services company delivering AWS, artificial intelligence, Anthropic Claude, cloud modernization, data and analytics, DevOps, managed services, security, and customer experience transformation.

What you will do

• Manage operational activities across demand, workforce, capacity, staffing, delivery risks, and business priorities.
• Analyze demand, skills, utilization, availability, pipeline, bench, forecasts, and delivery requirements to identify risks and recommend actions.
• Manage staffing and resource-allocation workflows while balancing customer needs, skills alignment, utilization, and enterprise capacity.
• Partner with Delivery, Sales, Talent, Finance, and other stakeholders on workforce plans, staffing recommendations, and hiring decisions.
• Develop operational intelligence, maintain data integrity and governance, and provide leadership with decision-ready insights.
• Use AI, automation, analytics, and operational systems to improve workflows, data quality, scalability, and operational decision-making.

Requirements

• Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience.
• 3–5 years of experience in operations, resource management, workforce planning, staffing, or capacity planning within consulting or professional services.
• Strong critical-thinking, problem-solving, analytical, business judgment, and communication skills.
• Ability to work independently in ambiguity, identify root causes, evaluate tradeoffs, and drive issues through resolution.
• Experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics.
• Experience with professional services and resource management systems such as Certinia PSA and Salesforce.

Nice to have

• Familiarity with AWS, cloud consulting, or technology professional services.
• Experience with Power BI or other business intelligence and visualization tools.
• Exposure to GenAI and automation tools for operational workflows and decision-making.
• Advanced proficiency with Google Sheets and/or Microsoft Excel.

Culture & Benefits

• 100% remote work with a worldwide team.
• Generous holidays and flexible PTO.
• Competitive phantom equity and peer bonus awards.
• Paid exams and certifications.
• State-of-the-art laptop, tools, equipment, and office stipend.
• Individual professional development plan and annual Learning and Development stipend.