Patient Service Representative Float Team - Pepperell Immediate Care - Full Time - Foundation Medical Partners (Healthcare)

Location: Pepperell, Massachusetts, United States

Company

Southern New Hampshire Health and Foundation Medical Partners provide hospital and multispecialty healthcare services across southern New Hampshire and northern Massachusetts.

What you will do

• Greet, direct, register, check in, and check out patients and visitors.
• Answer calls, provide information, and schedule patient appointments.
• Manage referrals, obtain authorizations, and assist with insurance requirements.
• Collect and update patient demographic, insurance, consent, and medical record information.
• Process copayments, maintain daily balancing records, and manage patient documentation.
• Coordinate interpreter services, support staff coverage, attend training, and participate in process improvement.

Requirements

• High school diploma or equivalent.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Basic computer skills and proficiency with Microsoft Office applications.
• Strong organization, time management, multitasking, communication, and attention to detail.
• Ability to work independently and collaboratively while maintaining professional relationships with patients, providers, and coworkers.
• Ability to protect confidential information and comply with HIPAA and organizational policies.

Nice to have

• Previous customer service experience.
• Knowledge of medical terminology.

Culture & Benefits

• Full-time employment with health, dental, prescription, and vision coverage.
• Life insurance, short- and long-term disability coverage, and flexible spending accounts.
• 403(b) retirement savings plan.
• Tuition reimbursement, nursing student loan paydown, and paid education and training courses.
• Work schedule includes Wednesday, Thursday, Friday, and every other weekend.