Representative, Customer Service (Fintech)

Location: Metro Manila, Philippines; hybrid work setup in Northgate, Alabang. Candidates must reside within 100 km of the Muntinlupa hub, reachable within four hours by land, and have a wired internet connection of at least 30 Mbps when required.

Company

hirify.global is a consumer financing company providing credit and banking products across health, home, auto, and retail sectors.

What you will do

• Answer inbound calls from stores and customers about client credit cards.
• Resolve credit inquiries related to new accounts.
• Use problem-solving and decision-making skills to deliver high customer satisfaction.
• Identify and support card service, retail, credit, and product marketing opportunities.
• Meet call quality standards and follow company policies, schedules, and time-and-attendance requirements.

Requirements

• Completed at least the second year of college or a two-year associate course.
• Excellent spoken and written English communication skills.
• Customer service orientation with effective relationship-building and rapport-building skills.
• Ability to work in a fast-paced environment and adapt to changing business needs.
• Basic computer skills, professional phone etiquette, and ability to work with a team.
• Must be amenable to hybrid work in Northgate, Alabang, and reside within the required distance of the Muntinlupa hub.

Culture & Benefits

• Supportive customer service environment focused on helping cardholders navigate their financial journeys.
• Continuous resources and tools for delivering customer support.
• Recognition as a 2026 Great Place to Work Philippines large-category workplace.