Clinical Consultant (AI)

Location: United States (Remote); fully remote with onsite community support and up to 25% travel

Salary: $90,000–$110,000 base annually, commensurate with experience

Company

hirify.global develops AI, healthcare hardware, and remote clinical expertise to improve senior living care, prevent falls, and reduce avoidable emergency visits and costs.

What you will do

• Manage customer accounts to drive technology adoption, fall prevention, contract renewals, expansions, and advocacy.
• Serve as the primary point of contact for community stakeholders and coordinate customer outcomes through data analysis.
• Support pilot programs by leading weekly fall huddles, discussing consent strategies, creating user accounts, reviewing fall events, and providing platform support.
• Deliver customer, family, sales, and staff training through Zoom sessions, onsite support, webinars, conferences, and corporate meetings.
• Develop training materials, troubleshoot technology, communicate customer feedback, and contribute to product roadmap improvements.
• Collaborate with AI, engineering, sales, marketing, implementation, billing, and operations teams to meet customer needs and organizational goals.

Requirements

• Bachelor’s or Master’s degree.
• Current licensure as PT, PTA, OT, OTA, LVN, or RN is required.
• At least 5 years of experience as a Customer Success Manager or equivalent in a healthcare setting, preferably in a healthcare SaaS startup.
• Experience in senior care environments, including memory care, assisted living, independent living, or skilled nursing facilities.
• Clinical expertise in falls management, root cause analysis, and interventions.
• Strong communication, organization, multitasking, presentation, problem-solving, and stakeholder relationship skills, with proficiency in G Suite, Office 365, Zoom, HubSpot, Slack, and other online platforms.

Culture & Benefits

• Mission-driven, diverse, equitable, and inclusive workplace focused on culture add.
• Fully remote work with support for customer calls via Zoom.
• Fully paid employee medical, dental, and vision premiums.
• 401(k) program, monthly education, well-being, and work-from-home stipends.
• Non-accrual PTO, medical and family/parental leave, growth opportunities, and company retreats.
• COVID-19 vaccination proof is required.