Senior Merchant Ops Analyst (Fintech)

Location: Hong Kong

Company

hirify.global provides payment infrastructure, APIs, eCommerce integrations, disbursement, KYC, and fraud prevention solutions for businesses across Southeast Asia and other expanding markets.

What you will do

• Review merchant business profiles, submitted documentation, and KYC cases against regulatory requirements and internal standards.
• Assess LDD, BDD, business use cases, and operational risk to determine merchant eligibility and protect the company’s reputation.
• Coordinate payment channel activations with external partners and internal Compliance, Risk, Product, Sales, and Partnerships teams.
• Gather documentation, maintain evidence records, track cases and deadlines, resolve issues, and support SLA adherence.
• Identify operational, system, and policy issues while meeting quality and productivity targets.
• Improve onboarding and activation processes and lead the implementation of new tools, workflows, and automation initiatives, including AI and Admin Dashboard improvements.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, Communications, Computer Science, IT, or an equivalent field.
• 3–5 years of experience in customer-facing work, merchant onboarding, KYC, risk investigation, or a similar function; fresh graduates may also apply.
• Familiarity with Hong Kong regulatory requirements and compliance standards related to merchant onboarding and KYC.
• Professional fluency in both English and Mandarin, spoken and written.
• Strong analytical, communication, multitasking, problem-solving, flexibility, and attention-to-detail skills.
• Standard proficiency with Microsoft Office or Google Workspace tools.

Nice to have

• Experience in fintech or banking operations.
• Experience opening client accounts.

Culture & Benefits

• Work with cross-functional and international stakeholders across multiple geographies.
• Operate in a fast-paced, high-pressure environment focused on customer experience and delivery quality.
• Contribute to continuous improvement, operational excellence, and collaborative team culture.