Senior Manager, Merchant Risk Operations, APAC (Fintech)

Location: Singapore, Dubai, Shanghai, Amsterdam, Dublin, Taipei, Shenzhen, London, Hong Kong SAR, or Remote. Relocation to Singapore is specified for the role.

Salary: SGD 155K–SGD 240K base pay annually, with potential additional bonuses, commissions, or RSUs.

Company

Airwallex provides an AI-native financial operating system and regulated global payments infrastructure for businesses and financial product platforms.

What you will do

• Lead the APAC Merchant Risk Operations team for payments.
• Own end-to-end operational performance, including SLAs, quality, loss metrics, fraud ratios, chargeback ratios, and customer impact.
• Oversee merchant monitoring, investigations, and escalation workflows across APAC.
• Partner with Legal, Risk, Compliance, Product, and Engineering to implement controls and evolve risk tooling.
• Drive automation and AI/LLM-based workflows through rules engines, case management, and analytics tools.
• Manage stakeholders and continuously improve operational effectiveness against company objectives.

Requirements

• 8+ years of experience in payments, fintech, or acquiring, including 3+ years of people management.
• Deep expertise in merchant risk, including credit and fraud risk, reserves and exposure management, or brand risk, AUP, and compliance management.
• Experience managing senior individual contributors across multi-location teams.
• Ability to set priorities, operate effectively in ambiguity, and deliver outcomes in a fast-moving environment.
• Bachelor’s degree or equivalent practical experience.
• Mandarin proficiency is listed as a preferred qualification.

Nice to have

• Strong analytical and data skills with experience using dashboards and data tools.
• Experience scaling risk operations in a global fintech or top-tier payments company.
• Experience designing risk tooling or automation with Product and Engineering, including AI, ML, or LLM applications.

Culture & Benefits

• Work in a global organization with more than 2,300 employees across 27 offices.
• Collaborate across financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
• Eligible roles may include annual bonuses, commissions, RSUs, and other compensation.
• US-based employees may receive medical, dental, vision, 401(k), disability, life insurance, well-being benefits, vacation, and company holidays.