Senior Technical Customer Support Specialist

Location: Hybrid, based at the headquarters in Zurich or Munich, Germany

Company

hirify.global develops an agentic SaaS platform that automates finance and operations processes for enterprise customers.

What you will do

• Own technically difficult cases from the live customer base through verified root-cause analysis.
• Diagnose issues across platform behavior, ERP systems, master data, APIs, interfaces, logs, and process logic.
• Determine and implement the appropriate fix, whether it involves configuration, data, process changes, or product engineering.
• Stabilize accounts with deteriorating health scores and return them to reliable operation.
• Drive initiatives such as improved diagnostics, customer self-service, assistants, and other solutions that permanently reduce support effort.
• Partner with Product and Engineering, build diagnostic documentation and tooling, and mentor earlier-career colleagues.

Requirements

• Master's degree in computer science, engineering, information systems, mathematics, physics, or a related field.
• At least 3 years of experience in a technical customer-facing role, such as deep application support, technical consulting, solution engineering, or integration engineering.
• Demonstrable debugging experience across systems, including APIs, data mapping, interfaces, and logs.
• Comfort working with data and SQL or an equivalent toolset.
• Fluent German and English are required.
• Ability to work in a hybrid setup from Zurich or Munich.

Nice to have

• ERP experience with SAP, Microsoft Dynamics, or a similar system.
• Scripting experience in any language.
• Exposure to workflow automation and process mining.

Culture & Benefits

• Work on complex customer problems rather than routine support queues.
• Direct influence on product priorities through close collaboration with Product and Engineering.
• Opportunity to shape a developing technical support practice.
• Career paths into Consulting, technical leadership within Customer Success, or Product.
• Majority employee ownership, a stock option programme, and collaborative team offsites.