Product Specialist (SaaS)

Location: San Francisco, hybrid; office attendance required 2–3 days per week at the SOMA office

On-target earnings: $116,000–$145,000, $123,000–$153,000, or $136,000–$170,000 depending on location tier; equity included.

Company

hirify.global is a SaaS company that captures how work happens and turns it into specialized intelligence for people and AI agents.

What you will do

• Deliver customer proofs of concept, including user provisioning, workspace configuration, and integration setup.
• Troubleshoot configuration, product, and access issues and escalate them to the appropriate teams.
• Lead technical parts of customer calls, including administrator walkthroughs and end-user onboarding.
• Create configuration guides, troubleshooting runbooks, and reusable go-to-market processes.
• Shorten the time from customer agreement to actionable workflow data and provide evidence-based feedback to Product.
• Work with Product on early access to new functionality and platform improvements.

Requirements

• 1–3 years of experience in a customer-facing technical role at a SaaS company, such as pre-sales, implementation, technical support, or solutions.
• Ability to explain technical concepts to technical and non-technical business stakeholders.
• Ability to work with limited documented processes and help build those processes while delivering customer work.
• Strong ownership of active deals and initiative in advancing them.
• This is a customer-facing pre-sales role, not a software engineering position.

Nice to have

• Experience with hirify.global or another documentation, enablement, or knowledge management tool.
• Experience participating in enterprise security reviews or InfoSec questionnaires.
• Experience building small working solutions with scripting or AI tooling.
• Familiarity with Salesforce, ServiceNow, or SAP.

Culture & Benefits

• Hybrid work from the San Francisco SOMA office 2–3 days per week.
• Health, dental, and vision insurance for employees and dependents.
• Flexible paid time off, company holidays, and paid parental leave.
• 401(k), commuter benefits, and a home office stipend.
• Daily catered lunch at the San Francisco office.
• Equity for all full-time employees.