Rider Support - Technical Support Representative (Bicycles)

Location: Aftermarket France, Chambéry; Netherlands, Nijkerk; Germany, Schweinfurt; or Italy, Varese

Company

SRAM is a global bicycle component manufacturer established in Chicago in 1987, with more than 5,000 employees across 20+ locations and 10+ countries.

What you will do

• Provide technical product support and advice to riders and customers by phone and email.
• Build and maintain strong knowledge of SRAM bicycle products and communicate knowledge gaps to relevant teams.
• Meet email and phone support KPIs while delivering clear, professional customer communication.
• Collect and share customer feedback about products and sram.com to support continuous improvement.
• Support direct-to-consumer order management for designated product lines.

Requirements

• Excellent written and verbal English communication skills required.
• Strong customer-focused mindset and passion for helping riders and end consumers.
• Strong bicycle mechanical knowledge and aptitude.
• Professional writing, typing, problem-solving, and collaboration skills.
• Ability to work independently and as part of virtual, international teams.
• Experience with Zendesk, Salesforce, Microsoft Word, and Microsoft Excel.

Nice to have

• Spanish, Italian, French, German, or Dutch language skills.
• Knowledge of SAP.

Culture & Benefits

• Work with international teams across multiple countries and locations.
• Contribute to improving the cycling experience through bicycle products and rider support.
• Equal opportunity employment environment.