Product Support Specialist

Location: London or Paris office, at least 3 days per week

Company

hirify.global is an AI-powered SaaS platform for business planning and performance management, connecting people, data, and processes to support strategic planning at scale.

What you will do

• Serve as the primary point of contact for customers seeking product assistance.
• Diagnose, replicate, and resolve product issues in collaboration with engineering.
• Educate customers and identify gaps that can be addressed through training and documentation.
• Establish support processes and improve operational efficiency with cross-functional partners.
• Represent customer needs in product discussions and help align the roadmap with customer requirements.
• Monitor customer workspace health and proactively resolve issues with engineering and customer success.

Requirements

• Experience in application support, technical support in a SaaS environment, FP&A, or financial modeling.
• Strong written, interpersonal, project management, prioritization, and customer service skills.
• General technical knowledge and the ability to learn new software quickly.
• Professional proficiency in English and French.
• Ability to work from the London or Paris office at least 3 days per week.
• Independent, empathetic, accountable, proactive, and comfortable working in a fast-paced international environment.

Nice to have

• Knowledge of spreadsheets or business planning.
• Exposure to HTML, CSS, SQL, APIs, or data integrations.
• Financial qualifications in areas such as payroll, accounting, financial risk management, or pensions.
• Additional language skills.

Culture & Benefits

• Trust-based environment with flexible working hours.
• Remote-friendly approach alongside regular office attendance for this role.
• Stock options and a competitive package.
• Structured training opportunities and development pathways across the Support function and other areas.
• Company offsite each year, high-end equipment, and a Bike2work scheme.
• Collaborative culture focused on customer empathy, action, continuous improvement, and inclusion.

Hiring process

• Background checks may be conducted before signing the employment contract, with candidate consent and in accordance with applicable laws.
• Artificial intelligence tools may assist with application and response assessment, while final decisions are made by humans.