Customer Experience Banker - Wake Forest (Banking)

Location: Wake Forest, North Carolina, United States; office-based

Company

hirify.global provides consumer and business banking products and services through its branch network.

What you will do

• Serve walk-in customers as a financial concierge and provide excellent customer service.
• Identify consumer and business financial goals and recommend suitable deposit and banking products.
• Process customer transactions accurately and balance daily activity.
• Grow customer relationships through follow-up, outbound calling, referrals, and a structured sales process.
• Educate customers and refer them to other areas of the bank to deepen relationships.
• Follow operational, security, risk, and regulatory policies and procedures.

Requirements

• High school diploma or GED and at least one year of customer service or qualifying military experience, or a bachelor's degree.
• Comfort with technology, including mobile and online banking services.
• Must be currently authorized to work full-time in the United States.
• Immigration sponsorship is not available for this position.

Nice to have

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash handling skills.

Culture & Benefits

• Office-based workplace arrangement.
• Focus on building strong customer and community connections.
• Equal opportunity employer.
• Tobacco-free hiring practice.