Senior IoT Services Manager (IoT)

Location: Hybrid or remote from anywhere in North America, with office options in Chicago, Illinois and London, Ontario. No relocation assistance is offered.

Company

hirify.global is a technology company providing an operating data platform that connects people, assets, and processes in the construction and off-highway sectors.

What you will do

• Manage regional device and fleet installation and deployment programs from work-order intake through completion.
• Coordinate customers, sales, installers, and internal technical teams to ensure deployments are properly scoped, scheduled, and delivered.
• Act as the technical point of contact for IoT customer accounts from onboarding through fleet-health optimization.
• Configure CAN and Modbus profiles, firmware, FOTA updates, and device operating modes.
• Monitor device and fleet health, investigate non-reporting devices, and resolve risks before they affect customer operations.
• Manage technical and customer escalations while partnering with account, customer success, deployment, support, and engineering teams.

Requirements

• Experience in customer-facing project management, installation, or deployment operations.
• Experience in technical account management or technical advisory work in IoT, telematics, or hardware environments.
• Working knowledge of device and firmware management, including CAN, Modbus, FOTA, and BLE sensors.
• Strong organizational skills for managing installer networks, billing, and multiple concurrent programs.
• Ability to interpret fleet-health and technical data and advise customers on performance.
• Ability to build trusted relationships with customer technical stakeholders and internal sales, account, support, and engineering teams.

Culture & Benefits

• Flexible hybrid setup with the option to work from a hirify.global office or remotely from anywhere in North America.
• IT equipment is provided to support the chosen work setup.
• Training, coaching, mindfulness support, and an open feedback culture are available for professional development.
• International environment with cross-border team check-ins and social events.
• Inclusive workplace focused on equal opportunity and non-discrimination.

Hiring process

• Virtual meet and greet with a Talent Acquisition Partner.
• Experience and working-style discussion followed by an assignment-specific interview and case presentation.
• References and background checks may be conducted before the offer presentation.