Senior Customer Success Engineer (Data & AI Security)

Location: Remote, United States

Company

hirify.global provides data resilience and data security posture management solutions that help organizations secure and protect data and AI environments.

What you will do

• Set up customer accounts, facilitate onboarding, orient stakeholders, and introduce administration portals and support channels.
• Drive adoption through success planning, strategy sessions, technical success plans, and quarterly value reviews.
• Assess customer environments and recommend architectures across DSPM, privacy, data security, and AI governance.
• Perform technical health checks, monitor churn signals, and define mitigation plans supporting renewals.
• Identify expansion opportunities, build value cases, and align adoption roadmaps with business outcomes.
• Engage CISO, CIO, Chief Privacy Officer, and data leadership stakeholders while partnering with Sales and Customer Success leadership.

Requirements

• 12+ years in customer-facing technical roles involving data security, privacy, governance, cloud security, or enterprise software.
• Hands-on experience with cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
• Experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes.
• Ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Ability to engage executive stakeholders and synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

Nice to have

• Familiarity with DSPM, privacy, or AI governance platforms.
• AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar certifications.

Culture & Benefits

• Unlimited paid time off, 12 paid holidays, global self-care days, and paid volunteer hours.
• Paid parental leave, medical, dental, and vision coverage from the first day.
• Mental health support, therapy sessions, and digital wellness tools.
• 401(k) retirement plan with company matching contributions.
• Fertility, adoption, surrogacy, veterinary, legal, identity protection, and supplemental health benefits.
• Learning libraries, mentoring, workshops, and annual learning events.