Field Technology Specialist (Healthcare)

Location: On-site in Atlanta, Georgia, working from two Atlanta locations

Salary: $70,000–$85,000 per year

Company

hirify.global is a healthcare startup building technology-enabled, in-home preventive care services and operating systems for scalable care delivery.

What you will do

• Prepare, configure, and ship technology kits containing mobile diagnostic tools, tablets, phones, and vital-sign devices.
• Support onboarding and offboarding by configuring users, devices, systems, and accounts.
• Provide Tier 2 technical support, troubleshoot device and connectivity issues, and escalate complex incidents.
• Monitor device status, inventory, service requests, equipment uptime, and lifecycle tracking.
• Maintain mobile device management systems and connectivity to core applications.
• Coordinate repairs, replacements, returns, documentation, and basic device training for field clinicians.

Requirements

• 1–2 years of experience in IT or field technical support, preferably in healthcare, field service, or mobile operations.
• Familiarity with mobile device management systems, remote support tools, and iOS/iPadOS environments.
• Working knowledge of connectivity, basic networking, and mobile device setup.
• Understanding of data privacy and security practices; HIPAA familiarity is preferred.
• Strong troubleshooting, customer service, communication, organization, and multitasking skills.
• Willingness to travel occasionally for clinician onboarding or equipment setup.

Nice to have

• Startup experience in health technology or patient support operations.
• Experience supporting distributed or field-based clinical teams.
• Familiarity with Iru, Jamf Pro, Zendesk, or TeamViewer.
• Knowledge of clinical devices, Bluetooth pairing, and wireless troubleshooting.
• CompTIA, Mobility+, or another relevant IT certification.

Culture & Benefits

• Mission-driven healthcare startup focused on improving access to preventive care at home.
• Competitive salary and equity grant.
• 100% of medical, dental, and vision premiums covered for employees and their families.
• 401(k) matching.
• Opportunity for professional growth and immediate operational impact.