Program Manager for Connect (Connectivity Operations)

Location: San Francisco, hybrid

Base salary: $100,000–$170,000 per year, plus eligibility for an equity plan.

Company

Builds enterprise networking hardware, software, and streamlined operations to deploy reliable internet infrastructure at scale.

What you will do

• Own the customer-facing fulfillment experience for internet installation and management across multiple locations.
• Build, implement, and execute operating frameworks and processes for diverse connectivity deployments.
• Coordinate Customer Success, Operations, Engineering, internet service providers, riser companies, and property managers.
• Partner with fulfillment specialists to deliver efficient, white-glove installation experiences.
• Identify process friction, coordinate solutions, and improve delivery efficiency and velocity while reducing customer touchpoints.
• Develop playbooks, standardize circuit installation and validation, and expand international coverage.

Requirements

• Experience working with legacy internet service providers and understanding their operational challenges.
• Strong operational and systems thinking with the ability to build repeatable processes.
• Clear communication and the ability to build trust with providers and internal stakeholders.
• Ability to coordinate complex installations involving multiple teams, vendors, and customer locations.
• Ability to stay calm when managing operational issues and changing deployment requirements.

Culture & Benefits

• Work on enterprise networking infrastructure used by companies with thousands of employees and locations.
• Focus on improving a traditionally complex and frustrating connectivity installation experience.
• Opportunity to shape systems and provider operations at global scale.
• Hybrid work arrangement in San Francisco.
• Eligibility to participate in an equity plan.