Seasonal Stationery Order Resolution Specialist (Customer Service)

Location: Remote; must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI. Seasonal role running from September through December 2026, with a set schedule that includes some evenings and weekends.

Company

hirify.global is a premium design marketplace for stationery, art, and home products sourced from independent artists worldwide.

What you will do

• Handle phone, email, live chat, and social media customer interactions with ownership and warmth.
• Resolve custom product inquiries, unique customer concerns, and fulfillment challenges without relying on rigid scripts.
• Cross-reference order information, custom design files, inventory tools, and production data to adapt orders and find solutions.
• Document customer interactions accurately in Salesforce or other CRM platforms while following data policies.
• Identify operational errors and platform friction points, sharing insights with Customer Service leadership.
• Participate in regular one-to-ones and camera-on video huddles with the Team Supervisor.

Requirements

• Must reside in one of the listed U.S. states to be considered.
• Bachelor’s degree or equivalent work experience.
• Effective written and verbal English communication is required.
• Experience solving customer problems in high-end customer service, e-commerce, or customer-facing application support.
• Experience handling inbound contact volume across phone, email, and live chat.
• Experience with omni-channel CRM platforms such as Salesforce or Zendesk, with the ability to learn unfamiliar technologies quickly.

Nice to have

• Experience with design-related work and fulfillment, including photo printing and design files.
• Interest and aptitude in design- or technology-related issues.

Culture & Benefits

• Work remotely within a small pod led by a dedicated Team Supervisor.
• Receive a set schedule within seven-day operating hours, including some evenings and weekends.
• Participate in live team huddles, one-to-one check-ins, and visible collaboration with senior leaders.
• Work in a supportive environment focused on authentic, personalized customer connections rather than rigid scripts.