Operations Support Analyst

Location: Hybrid role based at the headquarters in Phoenix, Arizona, with 4 days per week onsite and 1 day remote. The position is not eligible for fully remote work.

Company

hirify.global provides recycling, waste management, environmental solutions, and sustainability services across North America.

What you will do

• Discover and document operational processes in the field in alignment with Operations Support strategy.
• Break down complex processes, identify best practices, and develop standardized operating procedures.
• Streamline operational processes and create clear documentation for implementation and ongoing training.
• Collaborate with instructional designers to develop and evaluate training content for field operations.
• Design and maintain an accurate, easy-to-navigate operations knowledgebase.
• Support operational initiatives through site visits and travel of up to 25%, sometimes on short notice.

Requirements

• At least 3 years of experience as an Analyst or in Operations.
• Experience with knowledge management and/or process improvement in a support role.
• 2–3 or more years of experience in the waste or transportation industry.
• Proficiency with Microsoft Word, PowerPoint, Excel, and Visio.
• Strong written and verbal communication, active listening, analytical, organizational, and stakeholder collaboration skills.
• Must be able to work in the hybrid Phoenix headquarters arrangement; visa sponsorship is not available.

Culture & Benefits

• Medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability, life insurance, and accidental death and dismemberment insurance.
• Retirement plan with company match and Employee Stock Purchase Plan.
• Paid time off, employee discounts, and Employee and Family Assistance Program.
• Safety, service, environmental responsibility, results, and human-centered values.