Customer Planning Manager (E-commerce)

Location: Mexico City; hybrid work arrangement

Company

hirify.global develops and sells construction toys and operates e-commerce businesses across global markets.

What you will do

• Forecast demand and translate demand signals into scalable planning actions for Amazon Mexico and Brazil.
• Manage inventory planning, replenishment workflows, and sales and operations planning across e-commerce supply chains.
• Identify supply and demand risks early and use data to influence commercial and operational decisions.
• Partner with account managers, vendors, order management, digital merchandising, and senior planning leaders.
• Build customer plans for key events while improving service levels, in-stock performance, and inventory health.

Requirements

• Experience delivering demand forecasting for retail or e-commerce businesses using statistical forecasting methods.
• Experience building advanced analytics processes that improve forecast accuracy, inventory performance, or sales outcomes.
• Experience managing inventory planning in marketplace or fulfillment environments.
• Experience creating demand planning models, replenishment workflows, or sales and operations planning processes at scale.
• Experience improving forecast accuracy, in-stock performance, or days of inventory on hand.
• Must be based in Mexico City; no relocation assistance is offered.

Nice to have

• Experience developing automated dashboards for real-time operational visibility.
• Experience working with the Brazilian market in planning, supply chain, or commercial functions.
• Experience with local ERP, demand planning, or forecasting systems.
• Experience with event modelling or SKU-level forecasting across large product portfolios.
• Business fluency in Portuguese.

Culture & Benefits

• Hybrid working rhythm within a collaborative LATAM Market Operations team.
• Weekly demand planning reviews and monthly planning alignment sessions.
• Enhanced paid family leave, life and disability insurance, and wellbeing programs.
• Access to the Headspace app and colleague discount from the first day.
• Eligible colleagues may receive bonuses based on achieved goals.
• Inclusive workplace focused on employee wellbeing, belonging, and equal opportunity.