Customer Solutions Engineer I

Location: Remote, San Jose, Costa Rica

Company

hirify.global develops enterprise software and technology solutions.

What you will do

• Support estimates, assumptions, risks, dependencies, exclusions, and pricing models for customer service engagements.
• Assist with Statements of Work, proposals, service descriptions, and other customer-facing solution documentation.
• Gather and organize business, technical, and operational requirements through stakeholder discussions and customer discovery calls.
• Develop structured solution recommendations and coordinate handoffs with Sales, Delivery, Product Management, PMO, Support, and subject matter experts.
• Maintain service catalogs, estimation models, templates, and reusable content while identifying opportunities for standardization, automation, and repeatability.
• Present solution concepts to customers and partners with senior team support and document decisions, assumptions, and action items.

Requirements

• 2+ years of experience in project management, professional services delivery, technical consulting, service operations, service catalog management, business analysis, or technical account management.
• 1+ year of customer-facing experience.
• Strong analytical, problem-solving, written communication, verbal communication, and stakeholder collaboration skills.
• Experience gathering requirements, documenting business or technical needs, and identifying risks, assumptions, dependencies, exclusions, and open questions.
• Ability to manage competing priorities and synthesize incomplete or ambiguous information into actionable recommendations.
• Proficiency with Microsoft Office and collaboration tools, with the ability to learn new technologies and service offerings quickly.

Nice to have

• Experience with software implementation, migration, upgrades, modernization, consulting engagements, discovery workshops, or scope-definition activities.
• Experience creating SOWs, proposals, implementation plans, service definitions, or customer-facing project documentation.
• Exposure to enterprise software, infrastructure, systems administration, security, databases, monitoring, or application technologies.
• Experience with IBM Z, z/OS, mainframe operations, enterprise infrastructure, application modernization, security, performance, monitoring, or storage.

Culture & Benefits

• Remote work arrangement.
• Equal opportunity workplace with reasonable accommodation support.
• AI-powered tools and technologies are encouraged where appropriate to improve efficiency and decision-making.
• Background and reference checks are part of the hiring process.