Customer Success Manager (French Speaker) (Cybersecurity)

Location: Cork, Ireland; Aylesbury, England

Company

hirify.global develops an open cybersecurity platform using artificial intelligence, automation, and analytics to help more than 50,000 business and government customers protect and strengthen their operations.

What you will do

• Act as the lead customer liaison for strategic enterprise accounts and build trusted-advisor relationships with stakeholders and executive sponsors.
• Create customer-specific success plans covering onboarding, adoption, satisfaction, and best-practice usage of hirify.global products and services.
• Partner with Sales during the transition from pre-sales to Customer Success and identify expansion, retention, and renewal opportunities.
• Lead Quarterly Business Reviews and communicate customer progress, value realization, and return on investment.
• Handle deployment and productivity-blocking escalations in coordination with Sales, R&D, and CS Engineering.
• Identify risks to customer outcomes and coordinate mitigation with account teams and cross-functional groups.

Requirements

• 7+ years of customer engagement and account management experience in SaaS, enterprise software, or cybersecurity.
• Experience managing large enterprise and major-client portfolios, including adoption, expansion, and renewals.
• Strong customer orientation, communication, collaboration, and complex project-management skills.
• Ability to build outcome-based relationships with diverse customer accounts.
• University degree or equivalent experience.
• Fluency in French is required.

Culture & Benefits

• Flexible working hours and family-friendly benefits.
• Retirement plans.
• Medical, dental, and vision coverage.
• Paid time off and paid parental leave.
• Support for community involvement.

Hiring process

• Interviews are conducted through professional channels only.
• Recruiters do not conduct interviews through text messages, instant messaging, or group chats.