Customer Success Manager (SaaS)

Location: Remote anywhere in the United States; 25% travel for onsite implementation meetings or training sessions. New hires must work onsite at the Columbus, Ohio office during their first week for onboarding.

Salary: $56,000 base salary annually, with additional bonus potential and approximately $62,000 on-target earnings.

Company

hirify.global develops a cloud-based software-as-a-service facility maintenance and management product for education, property management, manufacturing, and other markets.

What you will do

• Guide customers through implementation by understanding their processes, pain points, and goals.
• Act as the primary point of contact during implementation and own customer relationships, adoption, and satisfaction.
• Manage and enforce the 60-day implementation process, including onboarding and form configuration.
• Document customer meetings, calls, tasks, success stories, quotes, and use cases in Gainsight and for the Marketing team.
• Identify opportunities to upsell and cross-sell additional hirify.global software features.
• Conduct onsite implementation meetings and training sessions, with approximately 25% travel.

Requirements

• Advanced knowledge of the hirify.global software and implementation/onboarding process.
• Advanced Microsoft Office skills, particularly Microsoft Excel.
• Experience building and nurturing relationships with customers and internal stakeholders.
• Strong communication, empathy, proactive customer engagement, problem-solving, and organizational skills.
• Ability to work flexibly outside standard operating hours when necessary.
• Must be located in the United States and able to travel for onsite customer meetings and training.

Culture & Benefits

• Remote-first work environment with access to the office and one annual company-wide event.
• Company-paid health, dental, vision, disability, and life insurance.
• Generous PTO and unplanned time off policies.
• Flexible scheduling, collaborative culture, and emphasis on transparency, continuous improvement, and work-life balance.
• Company-sponsored laptop and headset, up to $500 home-office stipend, and $60 monthly internet allowance.
• 401(k) plan and casual workplace environment.

Hiring process

• Application with resume and application-question responses.
• 30-minute PeopleOps phone screen, followed by a 60-minute hiring manager conversation.
• 45-minute final interview with the Director of Customer Success and Chief Customer Officer, followed by a background check and onboarding.