Strategic Innovation Lead, Operations (Fintech)

Location: Remote within the UK. The role requires working 40 hours per week, Monday to Friday, between core hours of 8am and 6pm.

Salary: £68,400–£89,575 per year, plus performance-based incentive awards.

Company

hirify.global is a UK digital bank offering personal and business accounts, savings, investments, pensions, credit products, and customer-focused financial services.

What you will do

• Translate strategic ideas, customer insights, and experience gaps into testable hypotheses and end-to-end experiments.
• Identify and incubate opportunities to improve customer experience, reduce operational demand, and create commercial value.
• Scale successful pilots into operational or product solutions with Product, Engineering, Data Science, Insights, and Operations teams.
• Test new approaches to goodwill, customer recovery, and support delivery that improve trust and remain sustainable at scale.
• Define success metrics, measure outcomes, and communicate evidence-based recommendations to scale, iterate, or stop initiatives.
• Work directly with frontline operations to validate ideas, incorporate feedback, and build a larger experimentation engine.

Requirements

• Experience in strategy, product, operations, or a related role, with a record of taking ideas from concept to execution.
• Strong problem-solving, analytical, communication, and cross-functional collaboration skills.
• Comfort working with ambiguity, building from zero to one, and testing ideas quickly.
• Ability to define success metrics, interpret results, and make data-informed decisions.
• Curiosity about customer experience and a pragmatic, outcome-focused approach.
• Must be based in the UK; visa sponsorship is not available for this role.

Nice to have

• Experience running A/B tests, pilots, operational trials, or similar experiments.
• Experience with zero-to-one products, services, or initiatives.
• Background in operations, customer support, service design, data science, or analytics collaboration.
• Experience in a high-growth or fast-changing environment.

Culture & Benefits

• Fully remote work within the UK.
• Home working setup with a company-provided MacBook and additional support for fully remote employees.
• Performance-based incentive awards and additional employee benefits.
• Inclusive workplace focused on helping employees grow and do their best work.

Hiring process

• Application questions followed by a 30-minute recruiter call.
• One-hour first-stage technical interview.
• Second-stage interview with a case study.