Head of Lifecycle Marketing (AI)

Head of Lifecycle Marketing

Marketing•Remote (USA)

In this role, you will:

• Own the lifecycle campaigns strategy end-to-endDefine and continuously refine the campaign strategy across prospect conversion, adoption, expansion, and retention. Success looks like delivering an engaging, delightful journey for both self-serve and sales-assisted customers that drives measurable outcomes at every stage.- Lead and develop a high-performing teamDirectly manage a team of Campaign Managers, each owning a distinct stage of the customer lifecycle. You'll set a high bar for campaign quality and strategic thinking, invest in your team's growth, and build a culture where experimentation and accountability go hand in hand.- Oversee integrated campaign executionYou'll also manage the Campaign Manager who owns integrated campaigns, working with the directive to make sure major campaigns are designed to land across the full lifecycle, with each stage owner enabled to promote effectively to their segment of the audience. You'll bring the connective tissue between campaign moments and ongoing lifecycle programs.- Use AI and System Building to scale experimentation velocity and team impactYou'll be managing a team of brilliant marketers, and it's your job to supercharge their impact beyond the headcount you have. That means developing their fluency with AI tools, identifying workflows that should be automated, partnering with Marketing Ops to create agentic campaign systems, shipping experiments and documenting learnings at new speeds. Most importantly, you'll be able to redirect the time you free up for your team to high value experiments.- Shape how PandaDoc engages customers across owned channelsDrive the strategy and execution of campaigns across email, in-app, and other owned channels. You'll come in with a perspective on messaging relevance, timing, and personalization that makes our audience eager to hear from us.- Partner across the marketing org and beyondWork closely with the Senior Director of Growth Marketing to align lifecycle priorities with broader demand gen strategy. Build tight relationships with Product Marketing (on messaging and launch support), Sales (on prospect handoffs and lead quality), Customer Success and Account Management (on expansion and retention programs), and Product teams (on activation and adoption motions).- Champion the team's technical and operational needsEnsure your team has the marketing automation infrastructure, data, and tooling to execute at the speed and sophistication the business requires. Partner with Marketing Operations and GTM Data to improve targeting, personalization, and measurement capabilities over time.- Build for both motionsPandaDoc serves customers through both a self-serve and a sales-assisted motion. You'll ensure our lifecycle programs are designed with both in mind, and that the handoffs between them are seamless.

About You

• 6+ years of experience in B2B lifecycle or integrated campaigns marketing with at least 3 years leading and developing high-performing teams
• A track record of building lifecycle programs that drive measurable business outcomes of MQLs, pipeline, activation, retention, and revenue
• Strong analytical instincts: you can interrogate campaign data, identify what's driving or suppressing performance, and turn that into an experimentation strategy
• Ingrained with AI-powered marketing tools in your workflow - whether that's using AI to generate and test campaign messaging faster, or having created systems for faster insight loops from experiments. AI has made you measurably more productive, and you have a POV on scaling that to the team.
• Hands-on experience with marketing automation platforms and CRM tools; you understand the technical landscape well enough to push for what your team needs
• A systems thinker's approach to the customer journey — you see how prospect programs connect to activation, activation connects to expansion, and you design accordingly
• Experience working in a dual-motion B2B environment (self-serve and sales-assisted) is a strong plus
• The ability to operate at both the strategic and executional level — you can write a compelling campaign brief and a compelling business case in the same week
• Strong cross-functional relationship skills; you build trust with Sales, CS, and Product teams by showing up prepared, communicating clearly, and following through
• Comfort with ambiguity and a bias toward action — you define clarity rather than waiting for it
• Genuine curiosity about customers: what makes them adopt, what makes them stay, and what makes them grow

Compensation & Benefits

The annual range for this role is $170,000–$190,000 OTE, which includes both base and variable pay.

Employees may be able to purchase company stock or receive annual bonuses. Employees and their families may enroll in the company's medical, dental, vision, short & long term disability, life insurance, FSA, and 401k plans. Employees will also receive 13.34+ hours of paid time off per month, 6 self care days, a birthday PTO day, and 12 company paid holidays per year.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.

Company Overview

PandaDoc empowers more than 60,000 organizations to thrive by simplifying and automating their document workflows. From proposals and quotes to contracts, we help teams get more done, faster.

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